Subscription terms and refunds

Version of 28 September 2026. This is a translation: the French version prevails. These terms complete the terms of use.

1. The plans

	Free	Plus
Price, VAT included	€0	€3.99 a month or €39 a year, per car
Cars	1	one subscription per car
Readings	every hour	every 10 minutes when parked, every minute while driving or charging
History shown	the last 30 days	all of it
Costs, statistics, CSV exports	no	yes
Full export of the data	yes	yes

Reading frequencies are targets: they also depend on Volvo's API (see the terms of use, §3). The prices in force are those of the Pricing page at the time of the order.

2. The trial

When you sign up, your account has Plus for 14 days, without a card or commitment. At the end of the trial it moves to Free on its own. Nothing is charged, and no data is deleted.

3. Order and payment

• You subscribe from Runsten. Payment is made on Stripe's checkout page, by card or the other means it offers.
• Link, Stripe's checkout service, is the seller of record: it sells you the subscription, collects the payment and the VAT of your country, and sends you the receipt and invoices. Akitek SRL provides the service. Link's terms apply to the payment.
• You can also manage the subscription, your means of payment and your receipts on link.com.
• The charge appears on your statement as “LINK.COM* RUNSTEN…”.
• The price is paid in advance, for the month or the year.

4. Term and renewal

• A monthly subscription renews every month, a yearly one every year, at the price in force, until you cancel it.
• For a yearly subscription, we send you an email between three months and one month before the renewal date. It gives that date, and how to cancel before it.
• If the price changes, we tell you at least 30 days before it applies to your subscription. You can cancel before.

5. Cancellation

• You cancel at any time, with the “Cancel my subscription” button in Runsten's settings. You receive an acknowledgement by email.
• Cancellation takes effect at the end of the period already paid for. Until then you keep Plus. Then the account moves to Free: your data stays.
• To remove everything, delete your account (terms of use, §8).

6. Right of withdrawal

If you are a consumer, you have 14 days from the subscription to withdraw, without giving a reason.

• For Plus to start at once, you ask for it at checkout, by ticking the box provided. If you then withdraw, you only pay for the part of the period already elapsed, and the rest is refunded.
• To withdraw: the “Withdraw from the contract here” link, in Runsten's settings during the 14 days, or an email to support@runsten.app that says so clearly. You receive an acknowledgement.
• The refund is made within the following 14 days, by the same means of payment.

7. Refunds

• Withdrawal: as in §6.
• Closure of the service: the unused part of your subscription is refunded.
• Billing error (double charge, wrong amount): refunded in full.
• Service unavailable through our fault for more than 7 days in a row: write to us, and we refund the part of the period concerned. An outage or a limit of Volvo's API is not our fault.
• Otherwise, a period started is not refunded: cancelling simply stops the renewal.

Any request: support@runsten.app, with your account's email address. We answer within 5 working days.

8. Failed payment

If a payment fails, Stripe tries again and tells you. If it fails again, the subscription ends, and the account moves to Free at the end of the period paid for. No data is deleted.

9. Several cars

Each car read with Plus has its own subscription. If your account has more cars than subscriptions (or more than one on Free), you choose the ones that stay read. The others are no longer read, and their data stays.

10. Disputes

Write to support@runsten.app first. Without a solution, you can turn, free of charge, to the Belgian Consumer Mediation Service (mediationconsommateur.be). The governing law is that of the terms of use (§11).