Subscription terms and refunds

Version of 14 November 2026. This is a translation: the French version prevails. These terms complete the terms of use.

1. The plans

	Free	Plus
Price, VAT included	€0	€4.99 a month or €49 a year
Cars	1	all of the account's, in one subscription
Readings	every hour	every 10 minutes when parked, every minute while driving or charging
History shown	the last 30 days	all of it
Costs, statistics, CSV exports	no	yes
Ask Runsten (beta)	10 questions offered, once	100 questions a month
Full export of the data	yes	yes

A question to Ask Runsten counts when it is answered, or when it is not about your car. One your data cannot answer does not count, up to 20 a day; after that, it counts like an answer. An error never counts. The month's questions come back to 100 on the 1st of each month (UTC) and do not add up. With Plus, they are the only ones: the questions offered wait for a return to Free. Ask Runsten is in beta: it may change, or be interrupted.

Reading frequencies are targets: they also depend on Volvo's API (see the terms of use, §3). A Polestar sends its data to Polestar's Data Portal when it chooses: Runsten reads the portal at these frequencies, but cannot make the data newer than what the car sent. A Tesla sends its data to Runsten itself, as it changes, and nothing while it sleeps: Runsten wakes it only for a command you send it. A BMW or a MINI sends its data as it changes, which Runsten receives at these frequencies; what it does not send, Runsten reads through BMW's API, which BMW limits to 50 calls a day, about one read an hour. A Hyundai, a Kia or a Genesis sends its data to Pleos when it chooses: Runsten reads the Pleos Vehicle Data API at these frequencies, but cannot make the data newer than what the car sent. The prices in force are those of the Pricing page at the time of the order.

2. The beta and the trial

Beta. While Runsten is in beta, Plus may be offered to an account free of charge, without a card or commitment, for the period shown on Runsten's Offer page. No subscription is taken out and nothing is charged during or after this period: at its end, the account moves to Free on its own, without losing any data, unless you subscribe to Plus. We email you before it ends. Features may change during the beta; tell us what is wrong at support@runsten.app.

Trial. Otherwise, your account starts in Free. You can try Plus for 14 days, once per account, without a card or commitment: the trial starts when you start it, from Runsten's Offer page. At the end of the trial, the account moves back to Free on its own. Nothing is charged, and no data is deleted.

3. Order and payment

• You subscribe from Runsten. Payment is made on Stripe's checkout page, by card or the other means it offers.
• Link, Stripe's checkout service, is the seller of record: it sells you the subscription, collects the payment and the VAT of your country, and sends you the receipt and invoices. Akitek SRL provides the service. Link's terms apply to the payment.
• You can also manage the subscription, your means of payment and your receipts on link.com.
• The charge appears on your statement as “LINK.COM* RUNSTEN…”.
• The price is paid in advance, for the month or the year.

4. Term and renewal

• A monthly subscription renews every month, a yearly one every year, at the price in force, until you cancel it.
• For a yearly subscription, we send you an email between three months and one month before the renewal date. It gives that date, and how to cancel before it.
• If the price changes, we tell you at least 30 days before it applies to your subscription. You can cancel before.

5. Cancellation

• You cancel at any time, with the “Cancel my subscription” button on Runsten's Offer page. You receive an acknowledgement by email.
• Cancellation takes effect at the end of the period already paid for. Until then you keep Plus. Then the account moves to Free: your data stays.
• To remove everything, delete your account (terms of use, §8).

6. Right of withdrawal

If you are a consumer, you have 14 days from the subscription to withdraw, without giving a reason. The period ends at the end of the 14th day after the day of the subscription.

• Plus starts as soon as you pay, during that period: you ask for it by ticking the box provided on Runsten's Offer page, before going to the checkout page. If you then withdraw, you only pay for the part of the period already elapsed, and the rest is refunded.
• To withdraw: the “Withdraw from the contract here” link, on Runsten's Offer page during the 14 days, then “Confirm the withdrawal”; or an email to support@runsten.app that says so clearly. The subscription ends at once, and the account moves to Free: your data stays. You receive an acknowledgement by email.
• The refund is made within the following 14 days, by the same means of payment.

7. Refunds

• Withdrawal: as in §6.
• Closure of the service: the unused part of your subscription is refunded.
• Billing error (double charge, wrong amount): refunded in full.
• Service unavailable through our fault for more than 7 days in a row: write to us, and we refund the part of the period concerned. An outage or a limit of Volvo's API, of Polestar's Data Portal, of Tesla's Fleet API, of BMW CarData or of the Pleos Vehicle Data API is not our fault.
• Otherwise, a period started is not refunded: cancelling simply stops the renewal.

Any request: support@runsten.app, with your account's email address. We answer within 5 working days.

8. Failed payment

If a payment fails, Stripe tries again and tells you. If it fails again, the subscription ends, and the account moves to Free at the end of the period paid for. No data is deleted.

9. Several cars

One subscription to Plus reads up to 5 cars of your account: beyond 5, the first 5 connected. On Free, one car is read: the first connected, or the one you choose, once and for good, on the offer page. The others are no longer read, and their data stays.

10. Disputes

Write to support@runsten.app first. Without a solution, you can turn, free of charge, to the Belgian Consumer Mediation Service (mediationconsommateur.be). The governing law is that of the terms of use (§11).